Disabled Adaptations

Home improvements carried out in a caring and responsible way with minimum disruption to your lifestyle

If you’re thinking about home improvements such as a kitchen with user-friendly units and light switches, level access showers and wet rooms, stair lifts and ramps or even a whole extension to improve your living, then contact our project manager on 020 8502 2250 ext 208.

We’ll listen to your ideas, make sensible suggestions and create a project plan to make your ideas happen with minimum fuss and disruption.

Gracelands – a hassle-free approach

Many people talk about quality and customer service, but everyone has different ideas about what it means. So it’s important you know what we mean. All our services are focused around three key areas:

1. Resident safety and security

We understand the vulnerability of residents and their concerns for personal safety and the threat of unauthorised access. So we’ve taken the following steps to ensure your safety:

Site management

• Staff are mindful of resident safety and will report any suspicious persons around site area
• All staff are DBS checked. This is renewed every three years

Resident liaison

• Resident handbook is provided to the resident, which includes advice on personal safety
• Onsite staff undergo site induction and their names and contact details are provided to the resident
• Resident will have a single point of contact

Visibility

• All our staff wear Graceland branded uniforms and carry photo identity cards with their name and title
• Company vehicles are branded with the Graceland identity and have our telephone number clearly visible

2. Staff etiquette

• Graceland’s engineer code of conduct for onsite working requires staff to behave in a professional and courteous manner
• Smoking, eating and playing music onsite is strictly forbidden
• Staff are respectful of care workers and different religious beliefs and will endeavour to work around different lifestyles with minimum disruption
• You will never be left without water or electricity overnight

3. Professional skills, training and work procedures

Gracelands have successfully carried out many disabled adaptation projects for local authorities. In our experience, these are the key factors to delivering excellent service:

• Selecting the best tradesmen
• Gracelands training programme
• Timely completion
• Good communication
• Designing personalised solutions
• Coordination of works
• Financial management and budgetary control
• Customer feedback