WHERE CUSTOMERS QUALITY AND COST MATTER

Privacy Policy

At Gracelands Complete Maintenance Services Ltd (Gracelands) we have the greatest respect for the privacy of our customers and visitors to our website and we fully adhere to UK data protection legislation. We have created this privacy policy to demonstrate our firm commitment to your privacy and to the protection of your information. 

Most data collected by Gracelands is used only to assist in better serving our customers. It is our policy to collect and store only personal information that customers knowingly provide. Whilst Gracelands collects personal information provided by customers, public users browsing our website will only submit PC connect information which Gracelands use only in aggregate form – i.e. the number of hits per page. Aggregate data is used for internal purposes only and does not provide any personally identifying information. 

The personal information collected from customers will only be used to verify a customer’s status and, thereafter, to access customer only resources and personalisation features that may be developed and made available on our website at a later date. Customers are asked to register and provide some limited information. However, the provision of this information is at our customer’s individual discretion. 

Gracelands collects names, telephone numbers, e-mail addresses and some additional information relating to the specific customer and their current circumstances. Gracelands only uses this information to enhance its service and products and to deliver those services and products to its customers. 

The personal information collected from customers is only presented to outside parties if doing so is considered to be in the interest of the customer and if agreed to in advance by the individual customer concerned.

Any communication or material that you transmit to, or post on, any public area of our website including any data, questions, comments, suggestions, or the like, is, and will be treated as non-confidential and non-proprietary information.

Gracelands does not disclose credit card account information provided by its customers or by customers purchasing its services or products. When customers and customers choose to pay using their credit cards, Gracelands submits the information needed to obtain payment to the appropriate clearinghouse.
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
Gracelands may monitor and record phone calls and e-mails for the purpose of improving our service and to make sure we keep to our practices and procedures. By recording phone calls and e-mails we can provide evidence of any contracts you enter into with us over the phone or by e-mail.
To unsubscribe from our email services, please contact us by email enquiries@gracelandscms.co.uk and let us know your wishes. If you believe you have received unwanted and unsolicited email from our website messaging system, or purporting to be sent via this system, please forward a copy of that email with your comments to enquiries@gracelandscms.co.uk for our review.
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

If our Privacy Policy changes, we will notify all customers by e-mail or by placing a special announcement on our website.
If any customer has questions regarding this Privacy Policy or suspects that Gracelands has handled its personal information in a manner that does not comply with this privacy statement, or with UK data protection regulations, please contact us:

Email: enquiries@gracelandscms.co.uk

Tel: 020 8502 2250