2015 Finalist Logo T: 020 8502 2250
E: enquiries@gracelandscms.co.uk


Our Approach

Gracelands CMS Ltd is an Equal Opportunities Employer. We seek to ensure that all job applicants are treated fairly on grounds of colour, race, creed, nationality, national or ethnic origin, age, disability, gender, marital status or sexual orientation.

Our success comes from our valuing and developing the skills and technical abilities of our employees, engineers and electricians. Those who join Gracelands and progress through our company are assessed solely on their personal performance against mutually agreed and communicated business objectives and performance targets.

People development

Our business goals are to deliver quality workmanship and excellent customer service at a fair price, as well as to grow our business through the development and investment in our people, practices and systems. To achieve this we provide an environment that motivates and retains the best people, enabling them to maintain high levels of professional competency and technical ability and achieving satisfaction in their work.

At Gracelands we recognise and reward excellent and outstanding performance. We know that skills-training is essential to the ongoing success of our business so we encourage our staff to create both professional and personal development plans as we believe their future lies as much in their hands as it does in ours. By supporting staff in realising their full potential we can confidently deliver on our overriding commitment to excellent customer service.

Business conduct

Whether working with customers, suppliers or amongst ourselves, our management team and employees comply with our Core Values and Commitments and Business Conduct Guidelines. These key documents lay the foundations on which we conduct ourselves and on which we conduct our business. They outline our approach to health & safety, to the environment as well as to how we relate to others both inside and outside of the workplace.

The business principles that are Gracelands

We have adopted the following key business principles as we believe the way in which we do things is as important, if not more so, than having the technical capability and expertise to get the job done:

Career Opportunities

Our relationship with the education sector and our commitment to local communities is an important element to our success. We can provide the best possible start to your career by providing "a taste of the industry" through Work Experience and our Apprenticeship Scheme.

Why choose us?

99% of calls answered within 5 rings 99% of calls answered within 5 rings

Same day call out Same day call out

Customer Services Excellent customer service

Value for Money Value for money


"The engineer that carried out the service was polite, courteous, efficient, tidy and knowledgeable and I am more than happy with the service that has been provided. "
Mr N, Theydon Bois

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"We have had your engineer in for the last three days installing our new central heating. I would like to say thank you, your staff were helpful, courteous, polite, and kept us informed all the way through the installation Please pass on our thanks to the engineers. "
Mr & Mrs P, Hackney

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"I would like to thank your staff for the good work they did in my bungalow. (I must say they were good workers). They not only put in the heating system for me but they cleared everything up for me. Thank your staff for me for the good job they did. "
Mr B, Harlow

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"Many people I'm sure write to complain, I am writing to both compliment and thank your electricians, John and Mark from Gracelands, they were efficient, positive, friendly and did a wonderful job. Again, thank you. "
JG, Epping

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"I just had a call from a tenant. He said thank you very much for the great service he got following a break down on his boiler. This tenant is well known for being critical, so high praise indeed! "
Local Authority Manager

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"I had one of your electricians..... doing the wiring for a new heating system at my home.... he was very polite and very hard working..... he worked non-stop and was a neat and tidy worker. Well done. "
MH, Ongar

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