Local Authorities
Gracelands CMS Ltd is an industry approved local authority contractor and is accredited by Constructionline and CHAS as well as other leading industry organisations. Our team of GasSafe engineers and NICEIC certified electricians enable us to provide high quality workmanship for gas and heating, electrical, plumbing and solar installations, service and repair works. We are an Equal Opportunities Employer.
Gracelands is experienced in project managing customers' requirements, to specification, within budget and to agreed timescales. We partner with our customers from the planning stage through to installation, service delivery and provision of on-going support and maintenance. Our excellent industry reputation is built on exceptional service delivery and high levels of customer satisfaction. We regard each tenant of a local authority customer as if they are a customer of our own.
In conducting our business we consider the local communities in which we work, supporting skills training and employment opportunities, as well as our own services and supply needs, where possible and practical to our business. We have an exemplary health & safety record and engage the services of professional Health & Safety consultants for the annual review and audit of our health & safety policies and work practices.
Our local authorities and customers include:
- Epping Forest District Council
- Hackney Homes
- Homes for Harringey
- Newham Homes
- Local Schools, Colleges & Churches
Working in partnership
Gracelands is committed to working in long-term relationships based on clear measurement of performance and sustained improvements in quality and efficiency. We understand that partnering is an attitude of mind based on trust, commitment and understanding and that the success of partnering is directly related to the level of these three qualities that each partner brings to the relationship. For our part, Gracelands CMS Ltd will conduct all its activities with trust, commitment and understanding.
Partnership aims
It is our intention to work within the spirit of partnering with our customers and in doing so we will achieve:
- High levels of service and customer satisfaction
- Ongoing improvements in productivity & quality of workmanship
- Increased profitability
- Reductions in defects and accidents, leading to 'zero tolerance'
- Best Value
- Success for both partners
We will focus on continuous improvement through shared risk, team working and avoiding a blame culture.
We believe value for money is achievable and can be created through long-term benefits and predictability of time and costs, leading to reductions in overall project budgets and forecasts.
We will exceed the Construction Task Force's target of 20% reduction in defects annually and 10% reduction in construction time.
In parallel, we will achieve higher levels of satisfaction (from both the customer and their tenants) and a reduction in the number of complaints received. We will achieve this through continuous improvement in the quality of workmanship provided and as compared to the quality currently being received.
Contract management & performance monitoring
We will focus on defining the customer's needs and priorities to enable the whole team to work together to satisfy and exceed those expectations; improving performance and quality whilst reducing costs and eliminating waste. We will benchmark the progress of the contract by completing mutually agreed Key Performance Indicators which will be reviewed at monthly project/contract review meetings.
By proactive management of our business, and of our customer's contract(s), we are able to identify specific areas of strength and areas for improvement. Internally, we monitor not only work-based performance but also how our employees feel about their role within the company. We concentrate on staff development, team building, job satisfaction, motivation and professional training needs and opportunities. Because the quality of service we provide to our customers is hugely dependent on the commitment of our employees, we take every opportunity to ensure they feel valued and part of our team. We welcome an 'open book' approach to accounting.
To enable both parties to keep abreast of changes occurring in the industry, we will arrange and jointly contribute to the cost of applicable professional training.
Corporate social responsibility
At Gracelands we are focused on our responsibilities as an organization and local Employer, that is in respect to the people we employ, the communities in which we serve and our impact on the environment in which we operate. We believe that being corporately responsible and accountable for our business activities helps build trust in our relationships with customers, builds and retains the best possible workforce and, importantly, adds to our overall success.
In addition to carrying out our work-based activities we are committed to work with our customers to add incentives and value to enhance the local community in which we operate. Gracelands welcomes the opportunity to provide support at open days; road shows and other community run events.
To find out more contact our Management Team on:
Tel: 020 8502 2250
Email: enquiries@gracelandscms.co.uk
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